Privacy Policy

Luxara is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains what information we collect through luxarapools.com, why we collect it, how it may be used and disclosed, and the choices available to you.

WHO WE ARE

Luxara is an architectural spa pool brand in Ontario, Canada. In this policy, “Luxara,” “we,” “us” and “our” refer to Luxara Pools.

INFORMATION YOU PROVIDE

When you contact us through our website, by email or by another method, we may collect information that you choose to provide, including:

• your name;
• email address;
• telephone number;
• city or region;
• information about your property, installation plans or intended use of Luxara; and
• other information included in your message or subsequent communications with us.

Please do not submit sensitive personal information that is not necessary for us to respond to your inquiry.

INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, our website platform, hosting provider and related services may automatically collect limited technical information, including:

• your Internet Protocol address;
• browser and device type;
• operating system;
• referring page;
• pages visited;
• date and time of access; and
• cookie or similar technology information.

This information may be used to operate and secure the website, understand general site usage, diagnose technical problems and improve the visitor experience.

HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• respond to inquiries and communicate with you;
• understand your property, needs and interest in Luxara;
• provide product, planning or installation information;
• assess whether Luxara may be suitable for a proposed project;
• arrange follow-up conversations;
• maintain records of inquiries and communications;
• operate, protect and improve our website; and
• comply with legal and regulatory requirements.

We will not use personal information for a materially different purpose without obtaining consent where required.

CONSENT

By voluntarily submitting information to us, you consent to its collection, use and disclosure for the purposes described at the time of collection and in this policy.

You may withdraw your consent to future use of your personal information, subject to legal or contractual restrictions and reasonable notice. Withdrawal may limit our ability to respond to an inquiry or provide requested services.

COOKIES AND ANALYTICS

Luxara uses cookies and similar technologies to operate the website, remember visitor preferences and understand how visitors use the site.

We use Google Analytics to collect information such as pages viewed, approximate location, device and browser type, referring source and interactions with the website. We also record when a visitor successfully submits an enquiry, but we do not send the contents of the enquiry form to Google Analytics.

Google Analytics is implemented on our WordPress website through MonsterInsights. Information collected through Google Analytics is processed by Google in accordance with Google’s privacy policies.

CookieYes provides our cookie-consent system. It records and applies a visitor’s consent preferences so that non-essential cookies are used according to the choices made through the cookie banner.

Visitors can accept, reject or customize non-essential cookies when first visiting the website. These choices can be changed later by selecting the cookie-preferences icon displayed on the website. Necessary cookies required for security, basic functionality and consent management cannot be disabled.

For more information about how these service providers handle information, please review the Google Privacy Policy and CookieYes Privacy Policy.

HOW INFORMATION IS SHARED

We do not sell or rent personal information.

We may disclose limited personal information to service providers that assist us with website hosting, form processing, email delivery, security, analytics or other business operations. These providers are permitted to use the information only as necessary to provide their services to us.

Information may also be disclosed:

• when required by law, court order or lawful government request;
• to protect the rights, property or safety of Luxara, our customers or others;
• to investigate fraud, misuse or security concerns; or
• as part of a proposed or completed sale, financing, reorganization or transfer of all or part of the business, subject to appropriate confidentiality protections.

PROCESSING OUTSIDE CANADA

Some service providers may store or process information outside Canada, including in the United States. Personal information processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies or government authorities in accordance with those laws.

RETENTION

We retain personal information only for as long as reasonably necessary to respond to inquiries, maintain appropriate business records, provide requested services and satisfy legal, accounting or operational requirements. When information is no longer required, we take reasonable steps to delete it, destroy it or make it anonymous.

SECURITY

We use reasonable administrative, technical and physical safeguards appropriate to the nature of the information in our custody. However, no website, email system or method of electronic transmission is completely secure, and we cannot guarantee absolute security.

YOUR PRIVACY RIGHTS

You may contact us to request:

• access to the personal information we hold about you;
• correction of inaccurate or incomplete information;
• withdrawal of consent, where applicable; or
• deletion of information that we are not legally or operationally required to retain.

We may need to verify your identity before completing a request. In some circumstances, applicable law may permit or require us to refuse part of a request. If that occurs, we will explain the reason where legally permitted.

THIRD-PARTY LINKS

Our website may contain links to websites or services operated by others. Their privacy practices are governed by their own policies, and Luxara is not responsible for the privacy or content of third-party websites.

CHILDREN’S PRIVACY

This website is intended for adults considering a Luxara product or installation. We do not knowingly seek to collect personal information from children.

CHANGES TO THIS POLICY

We may update this Privacy Policy as our website, services or legal obligations change. The revised policy will be posted on this page with an updated effective date.

CONTACT US

Questions, access or correction requests, withdrawals of consent, and privacy concerns may be directed to:

Privacy Officer
Luxara
Email: inquiries@luxarapools.com

We will review and respond to privacy inquiries within a reasonable period.